We can dispose of any unwanted medicines safely
If you have out of date or unwanted medicines, both prescription or over the counter drugs, don't bin them or flush them.
You can take your unwanted or out of date medicines back to your pharmacy for safe disposal, and it's completely FREE.
Each year enormous quantities of unused and expired medications are dumped into bins or flushed down toilets and sinks. The effects on the environment and human health are unclear but evidence is pointing to the presence of chemicals from prescriptions and over-the-counter medications in soil, drinking water and the surrounding environment. Just as proper medication administration is important, so is safe and cautious disposal.
Unused prescription medicines cost the NHS across the UK over £300 million every year.
£300 million could pay for:
80,906 MORE hip replacements*
101,351 MORE knee replacements*
19,799 MORE drug treatment courses for breast cancer*
11,778 MORE community nurses*
300,000 MORE drug treatment courses for Alzheimer's*
*Based on average costs
You can help by only ordering the medicines that you need:
Please let your GP or Pharmacist know if you've stopped taking any of your medicines
Check what medicines you still have at home before re-ordering
Discuss your medication with your GP or Pharmacist on a regular basis
Think carefully before ticking all the boxes on your repeat prescription forms and only tick those you really need
If you don't need the medicine please don't order it! If you need the medicine in the future you can still request it.
If you need to go into hospital, please remember to take all your medicines with you in a clearly marked bag.
Please also remember that your medicines are prescribed only for you; it's not safe to share them with anyone else.
Remember that unused medicines cannot be recycled
Even if you never open them, once medicines have left the Pharmacy, they cannot be recycled or used by anyone else.
Please bring your unused medicines to the Pharmacy for safe disposal.
NEVER dispose of your unused or unwanted medicines down the toilet
Unused medicines are a safety risk
Return out of date medicines to your pharmacy or dispensary for safe disposal
If your medicines change – return your old medicines to the pharmacy for safe disposal to avoid mixing them up with your new medicines
Don't stockpile medication – it is a safety risk for children and others who might take them
Store medicines in an appropriate place out of reach of children
For more information on Medicines Waste please visit http://www.medicinewaste.com
A new way to get your medicines and appliances
EPS2-2The Electronic Prescription Service (EPS) is an NHS Service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
What does this mean for you?
If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Is this service right for you?
Yes, if you have a stable condition and you:
don't want to go to your GP practice every time to collect your repeat prescription.
collect your medicines from the same place most of the time or use a prescription collection service now.
It may not be if you:
don't get prescriptions very often.
pick up your medicines from different places.
How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:
A pharmacy.
A dispensing appliance contractor (if you use one).
your dispensing GP practice (if you are eligible).
Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don't need a computer to do this.
Nominate Us Online Now
Can I change my nomination or cancel it and get a paper prescription?
Yes you can. If you don't want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices,pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser.For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.
For more information about EPS visit www.cfh.nhs.uk/eps, your pharmacy or GP practice.
Benefits to You.
If you get a repeat prescription, you will not have to spend your time going to your GP practice each time to pick up your paper prescription. Instead your GP will send it automatically to the place you choose, with less chance of it getting lost.
Nearly all pharmacies will be connected to the service, so you will be able to get your medicines from any pharmacy you choose – whether it's near home, work or the shops.
You may not have to wait as long for your prescription items, as often there will be time to get your repeat prescription items ready before you arrive. If any of the medicines on your prescription are out of stock when the pharmacist receives your prescription, they can be ordered in ready for you
Nominate Us Online Now
We will need to see the person that the emergency contraception is intended for and the pharmacist will need to ask a few questions regarding medical history in our private consultation room. Your Pharmacist is a medical professional and everything discussed is in complete confidence, there is no need to give your name or any personal details such as your address.
Below is a link to the questions your pharmacist will need ask before they issue the emergency contraception. If you prefer you can complete the on-line questionnaire which you can print out and hand this in to the pharmacist when they ask to talk to you.
This Service is supported locally by the NHS and FREE of Charge About Emergency Contraception (Levonelle One Step)
It's a fact of life that accidents happen with contraception. Perhaps you have forgotten to get your next injection? Maybe you have been sick and you're wondering if the Pill will still work? Possibly you were using a condom and something went wrong?
If you've had unprotected sex or you're worried about having had a contraception mishap, this part of the site will tell you everything you need to know about Levonelle® One Step, (a morning after pill or emergency contraceptive pill) including how soon you need to take it and what happens when you ask for it at the pharmacy.
If you think you may need emergency contraception it's important to act quickly – within hours rather than days.
Levonelle® One Step has been available since 2004 and is the only morning after pill available to buy from most pharmacists. Levonelle® One Step can be taken up to 3 days (72 hours) after unprotected sexual intercourse or a contraception mishap. There are also alternative emergency contraceptives available from your doctor.
What is Levonelle® One Step?
Levonelle® One Step is also known as 'the morning after pill' but you can take it up to 3 days (72 hours) after a contraception mishap to prevent pregnancy. There is 1 round white tablet in the pack. It contains a hormone called levonorgestrel.
The earlier you take Levonelle® One Step the more likely it is to work, so it's important to act quickly, in hours rather than days.
If you are over 16, you can buy Levonelle® One Step over the counter at most pharmacies throughout the UK. The pharmacist will ask you a few questions first to make sure it's suitable for you. You can answer the questions here and print out the form to hand to the pharmacist if you prefer.
If you are under sixteen, you cannot buy Levonelle® One Step at the pharmacy and need to see a healthcare professional or go to a family planning clinic or Walk-In Centre.
How does Levonelle® One Step Work?
Levonelle® One Step is thought to work in different ways depending on where you are in your cycle. For example:
It may stop an egg being released from the ovary (i.e. prevents ovulation)
It may prevent sperm from fertilising any egg that may already have been released
It may stop a fertilised egg from attaching itself to the lining of the womb
Levonelle® One step works to prevent a pregnancy becoming established but it will not work if you are already pregnant. The sooner you take Levonelle® One Step the more likely it is to be effective.
Emergency contraceptive pills are not meant to be used as a regular method of contraception. If you're sexually active, whether you have sex occasionally or frequently, you need to choose a regular long-term method of contraception that suits you. You should discuss long-term options with a healthcare professional.
What Happens At the Pharmacy?
If you want to be sure that your pharmacy stocks Levonelle® One Step emergency contraception you can phone first. Just ask for Levonelle® One Step.
When you get to the counter, the pharmacist has to ask you a few questions to make sure that Levonelle® One Step is suitable for you. You can answer the questions here and print out the form to hand to the pharmacist if you prefer. This gives you more privacy, and saves time, too.
All pharmacists are very knowledgeable about emergency contraception and should treat your request sympathetically and confidentially.
If the pharmacist feels that Levonelle® One Step may not be suitable for you, he or she will advise you to see your healthcare professional or family planning clinic who will tell you what to do next
PRESCRIPTIONS
Repeat prescriptions
NHS Prescriptions
We dispense all NHS prescriptions. We keep a comprehensive stock of prescription medicines and use a fast and efficient wholesaler service to enable us to fill all prescriptions promptly.
Please hand your prescription in at the pharmacy counter and the dispensary team will prepare your medication. Our pharmacist is always on hand to answer any questions or concerns you may have about any medication you are taking.
Please do not hesitate to ask if you are unsure of the dosage of your medication and if you are concerned about any potential side effects. Your pharmacist is a medical professional who can give you advice about your medication, discreetly and in total confidence.
More about NHS Prescriptions
Prescription costs
For the latest information on prescription costs in the UK Please visit the NHS Health Costs Webpage
Who is entitled to Free NHS Prescriptions?
You can get free NHS prescriptions if, at the time the prescription is dispensed, you:
are 60 or over
are under 16
are 16-18 and in full-time education are pregnant or have had a baby in the previous 12 months and have a valid maternity exemption certificate (MatEx) have a specified medical condition and have a valid medical exemption certificate (MedEx) have a continuing physical disability that prevents you from going out without help from another person and have a valid MedEx hold a valid war pension exemption certificate and the prescription is for your accepted disability are an NHS inpatient
You are also entitled to free prescriptions if you or your partner (including civil partners) are named on, or are entitled to, an NHS tax credit exemption certificate or a valid HC2 certificate (full help with health costs), or you receive either:
Income Support
Income-based Jobseeker's Allowance
Income-related Employment and Support Allowance, or
Pension Credit Guarantee Credit
For full details of exemption statuses and the cirteria for these exemptions please see the NHS Health Costs Webpage
What is a pre-payment certificate (PPC)
If you are not entitled to free prescriptions and you think you will have to pay for four or more prescriptions in three months, or 15 or more items in 12 months, you may find it cheaper to buy a prescription prepayment certificate (PPC).
You can only use the PPC for your own NHS prescriptions. The PPC will start from the date of your application or phone call unless you request a different start date. You can request a start date of up to one month earlier or one month later than the date of your application or phone call.
Details of the current prescription charges and prepayment certificate costs are available from the NHS Health Costs Webpage
You can choose to pay for a 12 month PPC in a lump sum or by 10 monthly direct debit instalments. If you pay by direct debit you are entering into a commitment to pay all the instalments.
You can order a PPC online, by phoning 0845 850 0030 or by filling in an FP95 form. An FP95 form is available from some pharmacies and GP surgeries.
Remember to apply for a new PPC in good time. If you don't you will have to pay prescription charges when your old PPC runs out.
If you have to pay a prescription charge while you are waiting for your PPC, you can't get a refund unless you have an NHS receipt. The NHS receipt form is an FP57. The pharmacist or dispensing doctor can only issue an FP57 at the time you pay a prescription charge. They can't give you one later. You can claim for the refund of prescription charges up to three months after paying. The FP57 form tells you what to do.
We can provide a Fit To Fly Test certificate within 24 hours. Guaranteed next-day results for £129 using Medicspot the UK's fastest fit to fly service. Order your Covid-19 test now and get your doctor fit to fly certificate in time for your flight.
Your pharmacist can help you:
Take care of your health when travelling
Carry your medicines safely when travelling
Know what precautions to take before travelling
What should I do before travelling abroad?
It is important to prepare your trip well in advance. Follow these general guidelines before getting ready to travel.
Visit your doctor, practice nurse or pharmacist at least 6-10 weeks before you travel abroad to check on immunisation requirements. If you are travelling for more than a month, see them earlier.
For malaria requirements again visit your GP, practice nurse or pharmacist who will help you sort out your required medication.
Obtain a first aid kit and any medication you might need – including enough prescription medication for the trip.
Read up about your chosen destination to learn about the culture, laws and customs.
Check that your passport is valid and does not expire before you return.
Check on visa requirements for your chosen destination. What is a DVT?
A Deep Vein Thrombosis (DVT) is a clotting of the blood in any of the deep veins – usually in the calf. If a clot develops, you will feel an intense pain in the affected calf. You should seek medical attention immediately if this occurs, especially after a long journey.
What are the symptoms of a DVT?
A DVT can occur some days or even weeks after a trip. In most situations you may not have any symptoms.
If the clot is large it can cause an obstruction and prevent the blood flowing through the veins. When this happens you might experience pain, redness and swelling in the calf – this pain is made worse when walking or standing. If these symptoms are experienced you should seek medical help immediately.
Complications can occur if the clot breaks off and travels to the lungs, blocking the flow of blood. Breathlessness and chest pain can occur hours or days after the clot formation in the calf. This is a potentially fatal condition and urgent medical attention is required.
Who is at risk of a DVT?
Not moving for long periods of time can increase the risk of DVT. The following factors can also add to your risk of developing a DVT:
Travel for more than 3 hours in the four weeks before and after surgery
A personal or family history of DVT
Recent surgery or leg surgery
Existing clotting abnormality
Obesity (BMI of above 30)
Hormones or the oral contraceptive pill
Inflammatory bowel disease
Varicose veins
Pregnancy
Existing cardiac problems or a history of cardiac problems or stroke
Dehydration
Aged over 60
How can I reduce my risk?
Those in a high-risk category should see their doctor or pharmacist before they travel and discuss prevention.
Those at risk should try to exercise at least every hour on long journeys. Exercise the calf muscles by rotating your ankles. Correctly fitting anti-thrombosis stockings/socks increase blood flow, therefore lowering the risk of DVT. These special stocking/socks should be worn on all forms of travel when a passenger is sitting still for a long period of time. See your pharmacist for advice.
What do I do about any medication?
Due to restrictions on many flights across the globe those travelling with existing medical conditions need to be aware of these restrictions when travelling with medication.
Travellers should be discouraged from taking medication onto flights unless it is for the immediate journey and an allowance of time at the other end to pick up your baggage (allow at least 4 hours).
It also recommends that all extra supplies of medication for your arrival should be placed in the hold luggage. Any powder/inhalers or tablets can be carried in the hand luggage – up to 50 grams
Any liquids, creams or gel medications which are essential for the flight may also be carried in the hand luggage as long as they are smaller than 50ml
If an adult is travelling with a young child and wants to carry non-prescription medication onto the flight they will need to taste the child's medication
As well as trying to follow these guidelines it is a good idea to carry a copy of your prescription or a letter from your doctor stating the amounts and types of medication verified for your use, including any essential non-prescription medication.
Is there any special Advice for Travelling with Insulin?
If you are a diabetic you should first try to get an exemption certificate from the airline you are travelling with – for this you will need to get a letter from your doctor stating your need for insulin.
What is jet-lag?
The world is divided into 24 time zones. Jet lag happens when you cross over a number of time zones and disrupt the body's normal 'biological clock'. When you cross time zones, you arrive hours ahead or behind the time in the country you fly from. The body has to adjust to new times of light, darkness and meals and often to differences in temperature.
Your internal body clock controls when you are sleepy and when you are alert, as well as hunger, digestion, bowel habits, urine production and body temperature. This 'biological clock' is normally synchronised with your local time so that you feel hungry in the morning and sleepy in the evening. When you travel across time zones, the body needs time to adjust.
What are the symptoms of jet-lag?
Symptoms of jet lag vary from person to person and depend on the distance travelled and number of time zones crossed. Symptoms you may experience include:
Disturbed sleep patterns; feeling sleepy during the day, but not able to sleep at night
Disrupted digestion and bowel habits
Feeling disorientated and/or clumsy
Loss of appetite
Fatigue
Lack of concentration/feeling less alert
Memory problems
Cold or flu-like symptoms
Feeling weak and light-headed
Lack of energy
It takes about one day to recover for each time zone you cross and can take up to a week to fully adjust.
How can I prevent jet-lag?
Before you fly try to get plenty of sleep in the days before you travel.
During your flight try to:
Adapt to local time as soon as you get on the flight by changing your watch
Take things easy in the first few days
If possible, break up long journeys with a stopover
Avoid overeating and drinking alcohol on the flight
Eat at the same meal times as your destination
Drink plenty of water on the flight (and before and after)
Try and do some light exercise on your flight and during your trip
Try to sleep or nap on the plane. This is especially important if it is going to be daytime when you arrive at your destination
When you arrive:
Get into a routine immediately
Allow yourself time to adjust when you arrive
Get some exercise every day
Drink plenty of fluids
Take oral re-hydration sachets to ease dehydration
Sleeping
Avoid sleeping until bedtime; do not nap during the day, as it will not help you adjust to the local time. Do not drink caffeine or alcohol. Do not eat a heavy meal before going to sleep (but do not go to bed hungry). A relaxing bath can help you feel sleepy before bed.
Meals
Eat your meals at the correct times for the new time zone. Have meals containing protein for breakfast and lunch to keep you alert and have a meal containing carbohydrates for dinner to help you sleep.
What are the risks of the sun?
As well as giving you painful sunburn, too much sun can age your skin and increase your risk of getting skin cancer. Remember, the sun is extremely strong in many holiday destinations – don't underestimate its power.
Protect your eyes by wearing sunglasses with proper UV filters
Try to follow this SunSmart code:
Stay in the shade between 11am and 3pm
Make sure you never burn
Always cover up
Remember to take extra care with children
Then use factor 15+ sunscreen
Babies should never be exposed to direct sunlight
Another risk is heatstroke or sunstroke. Don't do anything too energetic during the hottest part of the day, usually between 11am and 3pm, and make sure you drink lots of non-alcoholic liquids.
What about insect bites?
Stings and bites from insects are common. They often result in pain, redness, itching and swelling in the affected area. The skin may be broken and become infected if the bite area is scratched. If the bite appears infected (redness with or without pus, warmth, fever, or a red streak that spreads toward the body), see a doctor.
How should I treat insect bites or stings?
Treatment depends on the type of reaction. If there is only redness and pain at the site of the bite, application of ice is adequate treatment. Clean the area with soap and water to remove contaminated particles left behind by some insects (such as mosquitoes). Try not to scratch the area because this may cause the skin to break and an infection may develop. You may treat itching at the site of the bite with an over-the-counter antihistamine. Speak to your pharmacist for more information.
How can I prevent insect bites and stings?
You can minimise your exposure to insect bites:
Avoid outdoor activity during dawn and dusk as insects are more active then
Wear long-sleeved shirts, long trousers, and hats to minimise the areas of exposed skin. Shirts should be tucked in
Use insect repellents. Repellents applied to clothing, shoes, tents, mosquito nets and other gear will enhance protection
What are common symptoms of travellers' diarrhoea?
Most cases of travellers' diarrhoea begins abruptly. The illness usually results in increased frequency, volume and weight of stool. Other common symptoms you may get are nausea, vomiting, stomach cramps, bloating, fever. In most cases, travellers' diarrhoea clears up in 1-2 days without treatment.
How can I prevent travellers' diarrhoea?
Avoid eating foods or drinking beverages purchased from street vendors or other establishments where unhygienic conditions are present
Avoid eating raw or undercooked meat and seafood
Avoid eating raw fruits (e.g., oranges, bananas, avocados) and vegetables unless the traveller peels them
Avoid tap water, ice, unpasteurised milk and dairy products
Safe beverages include bottled carbonated beverages, hot tea or coffee, beer, wine and boiled water
What complications could I get with travellers' diarrhoea?
Because you lose vital fluids, salts and minerals during a bout with traveller's diarrhoea, you may become dehydrated. Children are especially vulnerable to dehydration and it can be severe. An oral rehydration solution is the best way to replace lost fluids. These solutions contain water and salts in specific proportions to replenish both fluids and electrolytes. They also contain glucose or another carbohydrate such as rice powder to enhance absorption in the intestinal tract. Ask your pharmacist to recommend a suitable product.
You can have a free NHS flu Jab at our pharmacy:
• If you are 65 years of age or over
• If you are pregnant
• If you are a carer
If you have certain medical conditions including:
• Asthma
• Chronic Respiratory Disease
• Heart Disease
• Diabetes
• Kidney Disease
• Liver Disease
• Neurological Disease
If you are prescribed a medicine to treat a long-term condition for the first time, you may be able to get extra help and advice about your medicine from your local pharmacist through a new free scheme called the New Medicine Service (NMS).
People often have problems when they start a new medicine. In this scheme the pharmacist will support you over several weeks to use the medicine safely and to best effect.
The service is only available to people using certain medicines. In some cases where there is a problem apparent and a solution cannot be found between you and the pharmacist, you will be referred back to your doctor.
How will I know if I'm eligible?
The service is only available for people living in England and only for those who have been prescribed a new medicine for the conditions listed:
Asthma
Chronic Obstructive Pulmonary Disease
Type 2 Diabetes
High Blood Pressure, or have been given a new blood-thinning medicine
How do I join the scheme?
When you take your new prescription to your local pharmacy, ask the pharmacist if you can take part in the service.
How does the new service work?
Start your medicine
You can talk to the pharmacist when you first start your medicine and ask any questions you may have about it. For example, you might want to know about side effects, or how you can fit your treatment around your lifestyle.
Your second appointment
You will have a follow-up appointment two weeks later, when you and your pharmacist can talk about any issues you might have experienced with the medicine. For example, if you are not taking it regularly, or are finding a tablet hard to swallow, your pharmacist can help you get back on track.
Your third appointment
You will have your last appointment a fortnight later when you can catch up with your pharmacist on how you are getting on with your medicine. The service then ends, but your pharmacist will always talk to you about your medicines when you need help.
Do I have to talk about my medicines over the counter in the pharmacy?
Any pharmacist providing the New Medicine Service must have a private consultation area. This is a separate room where you can't be overheard and around 85% of pharmacies have one.
All the discussions with your pharmacist can take place in person or by phone.
How long will each appointment take?
The appointments are designed to fit around you, but a typical consultation will take around 10 to 15 minutes.
Do I have to pay?
No. This service is free through the NHS.
We can dispense Repeat Dispensing prescriptions issued by your doctor. This service is different from a normal repeat prescription as your doctor does not need to be contacted every time you need your medication. For further information please contact us or ask a member of our Pharmacy Team
Private Consultation Room
Disabled access
Prescription Services
Medicines and Health Advice
Travel Health
Specialist Medication
Emergency Contraception
Medicines Use Review
You can meet with our pharmacist to talk about:
The medicines you are taking
What they do
How well they work for you
How to get the most out of them
What is a Medicines Use Review (MUR)?
A medicines use review is an appointment with one of our pharmacists to focus on how you are getting on with your medicines. It is an NHS service and you don't need to pay for it.
The meeting is to:
Help you find out more about the medicines you are taking
Pick up any problems you are having with your medicines
Improve the effectiveness of your medicines. There may be easier ways to take them, or you may find you need fewer medicines than before.
Get better value for the NHS- making sure that your medicines are right for you prevents unnecessary waste.
Our pharmacist will have questions to ask you, and may suggest changes to your medicines. You may have concerns or questions that you want to ask. You can ask anything at all about your medicines.
Remember you can ask our pharmacist questions at any time, but a review will give you and us both more time to concentrate on you and your medicines.
How you may be offered a review:
Our pharmacist might invite you for a review either in person or in a letter through the post.
You can also ask our pharmacist for a review. You must have been getting your prescriptions from us for three months or more.
Is a medicines use review for you?
You can ask for a medicines use review if:
You are regularly taking more than one prescription medicine
You are taking medicines for a long term illness (like asthma, arthritis, diabetes or epilepsy)
Our pharmacist will be happy to arrange a review meeting, and may even suggest it. Your doctor or nurse might also suggest that a review would be helpful.
Even if you are not in either of these groups, you can ask our pharmacist for advice at any time.
If there is an urgent problem with medicines, don't wait for a medicines use review. If you or somebody else, notice one of the things on this list, don't delay:
If you have taken too much of any medicine
If you have an allergic reaction to a new medicine (such as wheezing, rash, swelling or fainting)
If you notice a serious side effect or any unusual symptoms
If you notice your health getting worseIn any of these cases, talk to a doctor or pharmacist straight away.
What you can expect in the review meeting
Our pharmacists have undergone special training and have been assessed to make sure they have the right knowledge and skills to provide this service.
The meeting is confidential.
We have private consultation rooms in our pharmacies where you sit down together with the pharmacist and can't be overheard by customers or staff.
Your details and your discussion will be kept private. You can talk openly and your questions or worries will be listened to. Only you and your GP will normally receive a record of the meeting.
Our pharmacist will listen and help.
We will be ready to hear your concerns and your questions. You can be open with us and say whatever you want in these meetings.
Our pharmacists will only know about medicines that you have received from our pharmacy. We will not have a record of prescriptions you may have picked up from another pharmacy. We will not have your medical history or details about your illness. So it's important to tell us as much as you can.
What happens afterwards?
Everything may be okay with your medicines and nothing else will need to happen.
You will be given an Action Plan which will include any changes you have agreed in the way you take your medicines. This will be filled in by our pharmacist during the review.
A copy of the Action Plan will go to your doctor and be kept with your medical notes.
Our pharmacist may recommend a change to your prescription. You will have a note of this in the Action Plan. Both you and your doctor will need to agree on any changes to your prescription, so you may be asked to make an appointment with your doctor to discuss these. No changes will be made against your will.
Questions you may want to ask :
These are just suggestions. You can ask us any questions you like about your medicines.
Please do not hesitate to contact us if you require any more information on the Medicines Use Review service, or please see our health advice page for further information.
You can order your Repeat Prescription either in store, by calling us on 01925 632079 or you can order online 24 hours a day, 7 days a week, 365 days a year by using our repeat prescription ordering service. To register for the service please click here
How it Works
Register your details or Login to your Repeat Prescription Ordering account
Select the medication your require from your repeat prescription list.
Select the Delivery or Collection option.
Your medication will usually be ready in around three working days however, you will receive notification of when it is ready. You can also login and see current status.
Collection Details:
Please allow at least three working days from the time of ordering before collecting your medication from the Pharmacy.
Delivery Details
If you have opted for FREE home delivery, this may take an extra day. Please note that we will only deliver to addresses within a 3 mile radius of the pharmacy, with prior arrangement. If you would like us to deliver to you on a specific day (subject to availability) Please contact us to organise this with a member of our team.
Important: Although the delivery service is free, if you normally pay the NHS prescription charge, you will be required to pay this to the Pharmacy delivery driver. The Pharmacy delivery driver can only accept payment by cash, and has a limited amount of change.
Other Information
If for any reason we are not able to organise a repeat prescription for your medication with your doctor, we will inform you as soon as we have been made aware of this by the Surgery. Please remember, repeat prescriptions are issued by your doctor and your doctor has complete discretion as to whether to issue the repeat prescription or not.
Possible reasons for not being able to organise your repeat prescription: The Doctor may wish to see you for a consultation prior to issuing a repeat for your medication.
The request may be refused if your are ordering too early.
You Surgery has not received notification from you that we are your nominated Pharmacy (If you have completed the online EPS nomination we will organise this with the surgery for you.) Although we make every effort to get your prescription organised in the time frame we have specified, we are dependant on your doctors surgery issuing us with a prescription. We cannot guarantee that your medication will be ready to collect.
Prescription-Services Corkers Pharmacy take the hassle out of managing the repeat prescription process. By phone on 01925 632079 or by our Online Repeat Prescription Service you can arrange repeat prescriptions easily.
We liaise with your local GP and prepare the medicines you require.
We can dispose of any unwanted medicines safely
If you have out of date or unwanted medicines, both prescription or over the counter drugs, don't bin them or flush them.
You can take your unwanted or out of date medicines back to your pharmacy for safe disposal, and it's completely FREE.
Each year enormous quantities of unused and expired medications are dumped into bins or flushed down toilets and sinks. The effects on the environment and human health are unclear but evidence is pointing to the presence of chemicals from prescriptions and over-the-counter medications in soil, drinking water and the surrounding environment. Just as proper medication administration is important, so is safe and cautious disposal.
Unused prescription medicines cost the NHS across the UK over £300 million every year.
£300 million could pay for:
80,906 MORE hip replacements*
101,351 MORE knee replacements*
19,799 MORE drug treatment courses for breast cancer*
11,778 MORE community nurses*
300,000 MORE drug treatment courses for Alzheimer's*
*Based on average costs
You can help by only ordering the medicines that you need:
Please let your GP or Pharmacist know if you've stopped taking any of your medicines
Check what medicines you still have at home before re-ordering
Discuss your medication with your GP or Pharmacist on a regular basis
Think carefully before ticking all the boxes on your repeat prescription forms and only tick those you really need
If you don't need the medicine please don't order it! If you need the medicine in the future you can still request it.
If you need to go into hospital, please remember to take all your medicines with you in a clearly marked bag.
Please also remember that your medicines are prescribed only for you; it's not safe to share them with anyone else.
Remember that unused medicines cannot be recycled
Even if you never open them, once medicines have left the Pharmacy, they cannot be recycled or used by anyone else.
Please bring your unused medicines to the Pharmacy for safe disposal.
NEVER dispose of your unused or unwanted medicines down the toilet
Unused medicines are a safety risk
Return out of date medicines to your pharmacy or dispensary for safe disposal
If your medicines change – return your old medicines to the pharmacy for safe disposal to avoid mixing them up with your new medicines
Don't stockpile medication – it is a safety risk for children and others who might take them
Store medicines in an appropriate place out of reach of children
For more information on Medicines Waste please visit http://www.medicinewaste.com
A new way to get your medicines and appliances
EPS2-2The Electronic Prescription Service (EPS) is an NHS Service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
What does this mean for you?
If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Is this service right for you?
Yes, if you have a stable condition and you:
don't want to go to your GP practice every time to collect your repeat prescription.
collect your medicines from the same place most of the time or use a prescription collection service now.
It may not be if you:
don't get prescriptions very often.
pick up your medicines from different places.
How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:
A pharmacy.
A dispensing appliance contractor (if you use one).
your dispensing GP practice (if you are eligible).
Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don't need a computer to do this.
Nominate Us Online Now
Can I change my nomination or cancel it and get a paper prescription?
Yes you can. If you don't want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices,pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser.For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.
For more information about EPS visit www.cfh.nhs.uk/eps, your pharmacy or GP practice.
Benefits to You.
If you get a repeat prescription, you will not have to spend your time going to your GP practice each time to pick up your paper prescription. Instead your GP will send it automatically to the place you choose, with less chance of it getting lost.
Nearly all pharmacies will be connected to the service, so you will be able to get your medicines from any pharmacy you choose – whether it's near home, work or the shops.
You may not have to wait as long for your prescription items, as often there will be time to get your repeat prescription items ready before you arrive. If any of the medicines on your prescription are out of stock when the pharmacist receives your prescription, they can be ordered in ready for you
Nominate Us Online Now
We will need to see the person that the emergency contraception is intended for and the pharmacist will need to ask a few questions regarding medical history in our private consultation room. Your Pharmacist is a medical professional and everything discussed is in complete confidence, there is no need to give your name or any personal details such as your address.
Below is a link to the questions your pharmacist will need ask before they issue the emergency contraception. If you prefer you can complete the on-line questionnaire which you can print out and hand this in to the pharmacist when they ask to talk to you.
This Service is supported locally by the NHS and FREE of Charge About Emergency Contraception (Levonelle One Step)
It's a fact of life that accidents happen with contraception. Perhaps you have forgotten to get your next injection? Maybe you have been sick and you're wondering if the Pill will still work? Possibly you were using a condom and something went wrong?
If you've had unprotected sex or you're worried about having had a contraception mishap, this part of the site will tell you everything you need to know about Levonelle® One Step, (a morning after pill or emergency contraceptive pill) including how soon you need to take it and what happens when you ask for it at the pharmacy.
If you think you may need emergency contraception it's important to act quickly – within hours rather than days.
Levonelle® One Step has been available since 2004 and is the only morning after pill available to buy from most pharmacists. Levonelle® One Step can be taken up to 3 days (72 hours) after unprotected sexual intercourse or a contraception mishap. There are also alternative emergency contraceptives available from your doctor.
What is Levonelle® One Step?
Levonelle® One Step is also known as 'the morning after pill' but you can take it up to 3 days (72 hours) after a contraception mishap to prevent pregnancy. There is 1 round white tablet in the pack. It contains a hormone called levonorgestrel.
The earlier you take Levonelle® One Step the more likely it is to work, so it's important to act quickly, in hours rather than days.
If you are over 16, you can buy Levonelle® One Step over the counter at most pharmacies throughout the UK. The pharmacist will ask you a few questions first to make sure it's suitable for you. You can answer the questions here and print out the form to hand to the pharmacist if you prefer.
If you are under sixteen, you cannot buy Levonelle® One Step at the pharmacy and need to see a healthcare professional or go to a family planning clinic or Walk-In Centre.
How does Levonelle® One Step Work?
Levonelle® One Step is thought to work in different ways depending on where you are in your cycle. For example:
It may stop an egg being released from the ovary (i.e. prevents ovulation)
It may prevent sperm from fertilising any egg that may already have been released
It may stop a fertilised egg from attaching itself to the lining of the womb
Levonelle® One step works to prevent a pregnancy becoming established but it will not work if you are already pregnant. The sooner you take Levonelle® One Step the more likely it is to be effective.
Emergency contraceptive pills are not meant to be used as a regular method of contraception. If you're sexually active, whether you have sex occasionally or frequently, you need to choose a regular long-term method of contraception that suits you. You should discuss long-term options with a healthcare professional.
What Happens At the Pharmacy?
If you want to be sure that your pharmacy stocks Levonelle® One Step emergency contraception you can phone first. Just ask for Levonelle® One Step.
When you get to the counter, the pharmacist has to ask you a few questions to make sure that Levonelle® One Step is suitable for you. You can answer the questions here and print out the form to hand to the pharmacist if you prefer. This gives you more privacy, and saves time, too.
All pharmacists are very knowledgeable about emergency contraception and should treat your request sympathetically and confidentially.
If the pharmacist feels that Levonelle® One Step may not be suitable for you, he or she will advise you to see your healthcare professional or family planning clinic who will tell you what to do next
PRESCRIPTIONS
Repeat prescriptions
NHS Prescriptions
We dispense all NHS prescriptions. We keep a comprehensive stock of prescription medicines and use a fast and efficient wholesaler service to enable us to fill all prescriptions promptly.
Please hand your prescription in at the pharmacy counter and the dispensary team will prepare your medication. Our pharmacist is always on hand to answer any questions or concerns you may have about any medication you are taking.
Please do not hesitate to ask if you are unsure of the dosage of your medication and if you are concerned about any potential side effects. Your pharmacist is a medical professional who can give you advice about your medication, discreetly and in total confidence.
More about NHS Prescriptions
Prescription costs
For the latest information on prescription costs in the UK Please visit the NHS Health Costs Webpage
Who is entitled to Free NHS Prescriptions?
You can get free NHS prescriptions if, at the time the prescription is dispensed, you:
are 60 or over
are under 16
are 16-18 and in full-time education are pregnant or have had a baby in the previous 12 months and have a valid maternity exemption certificate (MatEx) have a specified medical condition and have a valid medical exemption certificate (MedEx) have a continuing physical disability that prevents you from going out without help from another person and have a valid MedEx hold a valid war pension exemption certificate and the prescription is for your accepted disability are an NHS inpatient
You are also entitled to free prescriptions if you or your partner (including civil partners) are named on, or are entitled to, an NHS tax credit exemption certificate or a valid HC2 certificate (full help with health costs), or you receive either:
Income Support
Income-based Jobseeker's Allowance
Income-related Employment and Support Allowance, or
Pension Credit Guarantee Credit
For full details of exemption statuses and the cirteria for these exemptions please see the NHS Health Costs Webpage
What is a pre-payment certificate (PPC)
If you are not entitled to free prescriptions and you think you will have to pay for four or more prescriptions in three months, or 15 or more items in 12 months, you may find it cheaper to buy a prescription prepayment certificate (PPC).
You can only use the PPC for your own NHS prescriptions. The PPC will start from the date of your application or phone call unless you request a different start date. You can request a start date of up to one month earlier or one month later than the date of your application or phone call.
Details of the current prescription charges and prepayment certificate costs are available from the NHS Health Costs Webpage
You can choose to pay for a 12 month PPC in a lump sum or by 10 monthly direct debit instalments. If you pay by direct debit you are entering into a commitment to pay all the instalments.
You can order a PPC online, by phoning 0845 850 0030 or by filling in an FP95 form. An FP95 form is available from some pharmacies and GP surgeries.
Remember to apply for a new PPC in good time. If you don't you will have to pay prescription charges when your old PPC runs out.
If you have to pay a prescription charge while you are waiting for your PPC, you can't get a refund unless you have an NHS receipt. The NHS receipt form is an FP57. The pharmacist or dispensing doctor can only issue an FP57 at the time you pay a prescription charge. They can't give you one later. You can claim for the refund of prescription charges up to three months after paying. The FP57 form tells you what to do.
We can provide a Fit To Fly Test certificate within 24 hours. Guaranteed next-day results for £129 using Medicspot the UK's fastest fit to fly service. Order your Covid-19 test now and get your doctor fit to fly certificate in time for your flight.
Your pharmacist can help you:
Take care of your health when travelling
Carry your medicines safely when travelling
Know what precautions to take before travelling
What should I do before travelling abroad?
It is important to prepare your trip well in advance. Follow these general guidelines before getting ready to travel.
Visit your doctor, practice nurse or pharmacist at least 6-10 weeks before you travel abroad to check on immunisation requirements. If you are travelling for more than a month, see them earlier.
For malaria requirements again visit your GP, practice nurse or pharmacist who will help you sort out your required medication.
Obtain a first aid kit and any medication you might need – including enough prescription medication for the trip.
Read up about your chosen destination to learn about the culture, laws and customs.
Check that your passport is valid and does not expire before you return.
Check on visa requirements for your chosen destination. What is a DVT?
A Deep Vein Thrombosis (DVT) is a clotting of the blood in any of the deep veins – usually in the calf. If a clot develops, you will feel an intense pain in the affected calf. You should seek medical attention immediately if this occurs, especially after a long journey.
What are the symptoms of a DVT?
A DVT can occur some days or even weeks after a trip. In most situations you may not have any symptoms.
If the clot is large it can cause an obstruction and prevent the blood flowing through the veins. When this happens you might experience pain, redness and swelling in the calf – this pain is made worse when walking or standing. If these symptoms are experienced you should seek medical help immediately.
Complications can occur if the clot breaks off and travels to the lungs, blocking the flow of blood. Breathlessness and chest pain can occur hours or days after the clot formation in the calf. This is a potentially fatal condition and urgent medical attention is required.
Who is at risk of a DVT?
Not moving for long periods of time can increase the risk of DVT. The following factors can also add to your risk of developing a DVT:
Travel for more than 3 hours in the four weeks before and after surgery
A personal or family history of DVT
Recent surgery or leg surgery
Existing clotting abnormality
Obesity (BMI of above 30)
Hormones or the oral contraceptive pill
Inflammatory bowel disease
Varicose veins
Pregnancy
Existing cardiac problems or a history of cardiac problems or stroke
Dehydration
Aged over 60
How can I reduce my risk?
Those in a high-risk category should see their doctor or pharmacist before they travel and discuss prevention.
Those at risk should try to exercise at least every hour on long journeys. Exercise the calf muscles by rotating your ankles. Correctly fitting anti-thrombosis stockings/socks increase blood flow, therefore lowering the risk of DVT. These special stocking/socks should be worn on all forms of travel when a passenger is sitting still for a long period of time. See your pharmacist for advice.
What do I do about any medication?
Due to restrictions on many flights across the globe those travelling with existing medical conditions need to be aware of these restrictions when travelling with medication.
Travellers should be discouraged from taking medication onto flights unless it is for the immediate journey and an allowance of time at the other end to pick up your baggage (allow at least 4 hours).
It also recommends that all extra supplies of medication for your arrival should be placed in the hold luggage. Any powder/inhalers or tablets can be carried in the hand luggage – up to 50 grams
Any liquids, creams or gel medications which are essential for the flight may also be carried in the hand luggage as long as they are smaller than 50ml
If an adult is travelling with a young child and wants to carry non-prescription medication onto the flight they will need to taste the child's medication
As well as trying to follow these guidelines it is a good idea to carry a copy of your prescription or a letter from your doctor stating the amounts and types of medication verified for your use, including any essential non-prescription medication.
Is there any special Advice for Travelling with Insulin?
If you are a diabetic you should first try to get an exemption certificate from the airline you are travelling with – for this you will need to get a letter from your doctor stating your need for insulin.
What is jet-lag?
The world is divided into 24 time zones. Jet lag happens when you cross over a number of time zones and disrupt the body's normal 'biological clock'. When you cross time zones, you arrive hours ahead or behind the time in the country you fly from. The body has to adjust to new times of light, darkness and meals and often to differences in temperature.
Your internal body clock controls when you are sleepy and when you are alert, as well as hunger, digestion, bowel habits, urine production and body temperature. This 'biological clock' is normally synchronised with your local time so that you feel hungry in the morning and sleepy in the evening. When you travel across time zones, the body needs time to adjust.
What are the symptoms of jet-lag?
Symptoms of jet lag vary from person to person and depend on the distance travelled and number of time zones crossed. Symptoms you may experience include:
Disturbed sleep patterns; feeling sleepy during the day, but not able to sleep at night
Disrupted digestion and bowel habits
Feeling disorientated and/or clumsy
Loss of appetite
Fatigue
Lack of concentration/feeling less alert
Memory problems
Cold or flu-like symptoms
Feeling weak and light-headed
Lack of energy
It takes about one day to recover for each time zone you cross and can take up to a week to fully adjust.
How can I prevent jet-lag?
Before you fly try to get plenty of sleep in the days before you travel.
During your flight try to:
Adapt to local time as soon as you get on the flight by changing your watch
Take things easy in the first few days
If possible, break up long journeys with a stopover
Avoid overeating and drinking alcohol on the flight
Eat at the same meal times as your destination
Drink plenty of water on the flight (and before and after)
Try and do some light exercise on your flight and during your trip
Try to sleep or nap on the plane. This is especially important if it is going to be daytime when you arrive at your destination
When you arrive:
Get into a routine immediately
Allow yourself time to adjust when you arrive
Get some exercise every day
Drink plenty of fluids
Take oral re-hydration sachets to ease dehydration
Sleeping
Avoid sleeping until bedtime; do not nap during the day, as it will not help you adjust to the local time. Do not drink caffeine or alcohol. Do not eat a heavy meal before going to sleep (but do not go to bed hungry). A relaxing bath can help you feel sleepy before bed.
Meals
Eat your meals at the correct times for the new time zone. Have meals containing protein for breakfast and lunch to keep you alert and have a meal containing carbohydrates for dinner to help you sleep.
What are the risks of the sun?
As well as giving you painful sunburn, too much sun can age your skin and increase your risk of getting skin cancer. Remember, the sun is extremely strong in many holiday destinations – don't underestimate its power.
Protect your eyes by wearing sunglasses with proper UV filters
Try to follow this SunSmart code:
Stay in the shade between 11am and 3pm
Make sure you never burn
Always cover up
Remember to take extra care with children
Then use factor 15+ sunscreen
Babies should never be exposed to direct sunlight
Another risk is heatstroke or sunstroke. Don't do anything too energetic during the hottest part of the day, usually between 11am and 3pm, and make sure you drink lots of non-alcoholic liquids.
What about insect bites?
Stings and bites from insects are common. They often result in pain, redness, itching and swelling in the affected area. The skin may be broken and become infected if the bite area is scratched. If the bite appears infected (redness with or without pus, warmth, fever, or a red streak that spreads toward the body), see a doctor.
How should I treat insect bites or stings?
Treatment depends on the type of reaction. If there is only redness and pain at the site of the bite, application of ice is adequate treatment. Clean the area with soap and water to remove contaminated particles left behind by some insects (such as mosquitoes). Try not to scratch the area because this may cause the skin to break and an infection may develop. You may treat itching at the site of the bite with an over-the-counter antihistamine. Speak to your pharmacist for more information.
How can I prevent insect bites and stings?
You can minimise your exposure to insect bites:
Avoid outdoor activity during dawn and dusk as insects are more active then
Wear long-sleeved shirts, long trousers, and hats to minimise the areas of exposed skin. Shirts should be tucked in
Use insect repellents. Repellents applied to clothing, shoes, tents, mosquito nets and other gear will enhance protection
What are common symptoms of travellers' diarrhoea?
Most cases of travellers' diarrhoea begins abruptly. The illness usually results in increased frequency, volume and weight of stool. Other common symptoms you may get are nausea, vomiting, stomach cramps, bloating, fever. In most cases, travellers' diarrhoea clears up in 1-2 days without treatment.
How can I prevent travellers' diarrhoea?
Avoid eating foods or drinking beverages purchased from street vendors or other establishments where unhygienic conditions are present
Avoid eating raw or undercooked meat and seafood
Avoid eating raw fruits (e.g., oranges, bananas, avocados) and vegetables unless the traveller peels them
Avoid tap water, ice, unpasteurised milk and dairy products
Safe beverages include bottled carbonated beverages, hot tea or coffee, beer, wine and boiled water
What complications could I get with travellers' diarrhoea?
Because you lose vital fluids, salts and minerals during a bout with traveller's diarrhoea, you may become dehydrated. Children are especially vulnerable to dehydration and it can be severe. An oral rehydration solution is the best way to replace lost fluids. These solutions contain water and salts in specific proportions to replenish both fluids and electrolytes. They also contain glucose or another carbohydrate such as rice powder to enhance absorption in the intestinal tract. Ask your pharmacist to recommend a suitable product.
You can have a free NHS flu Jab at our pharmacy:
• If you are 65 years of age or over
• If you are pregnant
• If you are a carer
If you have certain medical conditions including:
• Asthma
• Chronic Respiratory Disease
• Heart Disease
• Diabetes
• Kidney Disease
• Liver Disease
• Neurological Disease
If you are prescribed a medicine to treat a long-term condition for the first time, you may be able to get extra help and advice about your medicine from your local pharmacist through a new free scheme called the New Medicine Service (NMS).
People often have problems when they start a new medicine. In this scheme the pharmacist will support you over several weeks to use the medicine safely and to best effect.
The service is only available to people using certain medicines. In some cases where there is a problem apparent and a solution cannot be found between you and the pharmacist, you will be referred back to your doctor.
How will I know if I'm eligible?
The service is only available for people living in England and only for those who have been prescribed a new medicine for the conditions listed:
Asthma
Chronic Obstructive Pulmonary Disease
Type 2 Diabetes
High Blood Pressure, or have been given a new blood-thinning medicine
How do I join the scheme?
When you take your new prescription to your local pharmacy, ask the pharmacist if you can take part in the service.
How does the new service work?
Start your medicine
You can talk to the pharmacist when you first start your medicine and ask any questions you may have about it. For example, you might want to know about side effects, or how you can fit your treatment around your lifestyle.
Your second appointment
You will have a follow-up appointment two weeks later, when you and your pharmacist can talk about any issues you might have experienced with the medicine. For example, if you are not taking it regularly, or are finding a tablet hard to swallow, your pharmacist can help you get back on track.
Your third appointment
You will have your last appointment a fortnight later when you can catch up with your pharmacist on how you are getting on with your medicine. The service then ends, but your pharmacist will always talk to you about your medicines when you need help.
Do I have to talk about my medicines over the counter in the pharmacy?
Any pharmacist providing the New Medicine Service must have a private consultation area. This is a separate room where you can't be overheard and around 85% of pharmacies have one.
All the discussions with your pharmacist can take place in person or by phone.
How long will each appointment take?
The appointments are designed to fit around you, but a typical consultation will take around 10 to 15 minutes.
Do I have to pay?
No. This service is free through the NHS.
We can dispense Repeat Dispensing prescriptions issued by your doctor. This service is different from a normal repeat prescription as your doctor does not need to be contacted every time you need your medication. For further information please contact us or ask a member of our Pharmacy Team
Private Consultation Room
Disabled access
Prescription Services
Medicines and Health Advice
Travel Health
Specialist Medication
Emergency Contraception
Medicines Use Review
You can meet with our pharmacist to talk about:
The medicines you are taking
What they do
How well they work for you
How to get the most out of them
What is a Medicines Use Review (MUR)?
A medicines use review is an appointment with one of our pharmacists to focus on how you are getting on with your medicines. It is an NHS service and you don't need to pay for it.
The meeting is to:
Help you find out more about the medicines you are taking
Pick up any problems you are having with your medicines
Improve the effectiveness of your medicines. There may be easier ways to take them, or you may find you need fewer medicines than before.
Get better value for the NHS- making sure that your medicines are right for you prevents unnecessary waste.
Our pharmacist will have questions to ask you, and may suggest changes to your medicines. You may have concerns or questions that you want to ask. You can ask anything at all about your medicines.
Remember you can ask our pharmacist questions at any time, but a review will give you and us both more time to concentrate on you and your medicines.
How you may be offered a review:
Our pharmacist might invite you for a review either in person or in a letter through the post.
You can also ask our pharmacist for a review. You must have been getting your prescriptions from us for three months or more.
Is a medicines use review for you?
You can ask for a medicines use review if:
You are regularly taking more than one prescription medicine
You are taking medicines for a long term illness (like asthma, arthritis, diabetes or epilepsy)
Our pharmacist will be happy to arrange a review meeting, and may even suggest it. Your doctor or nurse might also suggest that a review would be helpful.
Even if you are not in either of these groups, you can ask our pharmacist for advice at any time.
If there is an urgent problem with medicines, don't wait for a medicines use review. If you or somebody else, notice one of the things on this list, don't delay:
If you have taken too much of any medicine
If you have an allergic reaction to a new medicine (such as wheezing, rash, swelling or fainting)
If you notice a serious side effect or any unusual symptoms
If you notice your health getting worseIn any of these cases, talk to a doctor or pharmacist straight away.
What you can expect in the review meeting
Our pharmacists have undergone special training and have been assessed to make sure they have the right knowledge and skills to provide this service.
The meeting is confidential.
We have private consultation rooms in our pharmacies where you sit down together with the pharmacist and can't be overheard by customers or staff.
Your details and your discussion will be kept private. You can talk openly and your questions or worries will be listened to. Only you and your GP will normally receive a record of the meeting.
Our pharmacist will listen and help.
We will be ready to hear your concerns and your questions. You can be open with us and say whatever you want in these meetings.
Our pharmacists will only know about medicines that you have received from our pharmacy. We will not have a record of prescriptions you may have picked up from another pharmacy. We will not have your medical history or details about your illness. So it's important to tell us as much as you can.
What happens afterwards?
Everything may be okay with your medicines and nothing else will need to happen.
You will be given an Action Plan which will include any changes you have agreed in the way you take your medicines. This will be filled in by our pharmacist during the review.
A copy of the Action Plan will go to your doctor and be kept with your medical notes.
Our pharmacist may recommend a change to your prescription. You will have a note of this in the Action Plan. Both you and your doctor will need to agree on any changes to your prescription, so you may be asked to make an appointment with your doctor to discuss these. No changes will be made against your will.
Questions you may want to ask :
These are just suggestions. You can ask us any questions you like about your medicines.
Please do not hesitate to contact us if you require any more information on the Medicines Use Review service, or please see our health advice page for further information.
You can order your Repeat Prescription either in store, by calling us on 01925 632079 or you can order online 24 hours a day, 7 days a week, 365 days a year by using our repeat prescription ordering service. To register for the service please click here
How it Works
Register your details or Login to your Repeat Prescription Ordering account
Select the medication your require from your repeat prescription list.
Select the Delivery or Collection option.
Your medication will usually be ready in around three working days however, you will receive notification of when it is ready. You can also login and see current status.
Collection Details:
Please allow at least three working days from the time of ordering before collecting your medication from the Pharmacy.
Delivery Details
If you have opted for FREE home delivery, this may take an extra day. Please note that we will only deliver to addresses within a 3 mile radius of the pharmacy, with prior arrangement. If you would like us to deliver to you on a specific day (subject to availability) Please contact us to organise this with a member of our team.
Important: Although the delivery service is free, if you normally pay the NHS prescription charge, you will be required to pay this to the Pharmacy delivery driver. The Pharmacy delivery driver can only accept payment by cash, and has a limited amount of change.
Other Information
If for any reason we are not able to organise a repeat prescription for your medication with your doctor, we will inform you as soon as we have been made aware of this by the Surgery. Please remember, repeat prescriptions are issued by your doctor and your doctor has complete discretion as to whether to issue the repeat prescription or not.
Possible reasons for not being able to organise your repeat prescription: The Doctor may wish to see you for a consultation prior to issuing a repeat for your medication.
The request may be refused if your are ordering too early.
You Surgery has not received notification from you that we are your nominated Pharmacy (If you have completed the online EPS nomination we will organise this with the surgery for you.) Although we make every effort to get your prescription organised in the time frame we have specified, we are dependant on your doctors surgery issuing us with a prescription. We cannot guarantee that your medication will be ready to collect.
Prescription-Services Corkers Pharmacy take the hassle out of managing the repeat prescription process. By phone on 01925 632079 or by our Online Repeat Prescription Service you can arrange repeat prescriptions easily.
We liaise with your local GP and prepare the medicines you require.
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